I learned that staff keeps quitting including managers and it showed on the property. The property is beautiful but the service is average at best. Thanks to Jared, Gerry and other members of the front desk/concierge team and to so many other people that made this a one of a kind stay. We would stay there again in a heartbeat. We were never shown anything other than true Hawaiian hospitality. As a last remark, we made sure to acknowledge and thank everybody in the staff for their kindness and attention during this riling times. In summary, one of the best stays of our lives. As to eating out, we tried Joey's Kitchen ( great! - garlic chicken major hit all around ) and Miso Phat ( not for the sushi purists or faint of heart ). The valets took us and fetched us in the hotel vehicle and it was so easy! Parking lot at the trailhead is limited. Short trip, great rewards, beautiful pictures. Make sure to visit the nearby Dragon's Teeth close to the Ritz Carlton Kapalua. The therapists were very friendly and we all had a great experience as well. Great fun! The spa was beautiful and very peaceful. If you have children, the valets allow you to feed the koi fish in the entrance pond. We went out a few times, and, each time, the car was available without any difficulty. I asked how they would know which car was mine and the valet said that was not problem. When I turned in my rental car ( and a miracle it was to get one ), I did not receive a slip. They were non stop excited about it for the subsequent two hours. My son and his girlfriend saw two turtles lazily swimming around at dusk. Kapalua Beach is small but snorkeling is great! I barely went into the water and saw 6 or 7 varieties of fish. ![]() We heard a lot of talk about the infinity pools at the Andaz at Wailea and did stay there for one night. It is true that our week was not a summer peak week and we may have had a more difficult time with chairs and such if we had gone during a different week. The swimming pool is beautiful and we did not feel crowded upon. We actually requested changes in housekeeping times twice and were promptly attended to in both instances. Housekeeping was incredibly accommodating. To name a few, Chris, Lindsey, Beth, Karen G and Melissa. Fries and drinks by the pool were delicious and, suffice to say, he had them repeatedly. ![]() We had sushi at the Hideaway and it was as good or better than some of the take out we had ( e.g., Miso Phat ). Prepare for larger portions than you may anticipate when ordering. We also had a dinner at Cane and Canoe and this was equally good and filling. The Energy Bowl and the Oats are great if your are seeking healthier fare. I highly recommend the French Toast or the Pancakes for those of a sweet tooth persuasion. I expected standard resort food, but the breakfast at Cane and Canoe was ridiculously good. ![]() There was plenty of room for our family of 4 and we made sure to allocate a part of each day to enjoy reading or just relaxing on our porch. It was breathtaking ! We stayed at a two bedroom ocean view residence and the view of Lanai island was spectacular. The first view of the ocean from the Montage main reception area should be your first Instagrammable moment. Our stay at the Montage was superb! Certainly one of the best experiences we have had staying at any resort anywhere. That being said, we had not travelled in a long time and planned on a very low key, low crowd vacation. The COVID 19 pandemic certainly concerned us in general and the previous reports of short staffing, long lines and busy crowds almost led to our cancelling our trip. However, considering some of the recent posts in Trip Advisor and the nature of out experience at the Montage, I felt it would be important to draft this one commentary.
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